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He illustrates this by referring to the fable of the "Goose That Laid the Golden Eggs".Work from the center of your influence and constantly work to expand it.Don't sit and wait in a reactive mode, waiting for problems to happen (Circle of Concern) before taking action. Talks about difference between Leadership and Management. Keep personal integrity: what you say vs what you do.Use empathetic listening to genuinely understand a person, which compels them to reciprocate the listening and take an open mind to being influenced by you.This creates an atmosphere of caring, and positive problem solving.